Refund policy

Returns

A return of a product must be safely received by Gatto Mancini within the first 14 days of receiving your order. Please send an email to contact@gattomancini.com providing your name, home address, order number, and phone number, and follow the Return Guidelines and Instructions below for all information on how to process your return.

The 14-day period starts the day after the day you, or someone you nominate, receives the goods, unless your goods are split into several deliveries over different days. In this case, you have until 14 days after the day you, or someone you nominate, receives the last delivery to change your mind about the goods.

All bespoke or personalized Gatto Mancini products are final sale.

Return Shipping

Gatto Mancini does not cover the cost of any return shipments, and it is your responsibility to safely return the products to us within the first 14 days of receiving your order.

All return shipments must be insured for the full dollar amount and shipped back via UPS or FedEx to the address we will provide you with, and you must retain proof of sending.

When packing your return, please ensure the product, along with its original packaging, is in a sturdy box, following the Return Guidelines and Instructions.

Receipt of Return Order

Once we have received the order back, it will be carefully inspected, and Gatto Mancini has the right to refuse the acceptance of the return if the product has not been returned in its original condition, if part of the packaging is missing (jewelry box and pouch), if the products show signs of wear, or the RMA number is not included.

If the product returned has passed our quality inspection, we will refund you the price you paid for the products by the method you used for payment as soon as possible, but it can take up to 14 working days from the time we receive your returned goods. However, we may make deductions from the price as follows:

• To reflect any reduction in the value of the goods if they are not in the same condition as they were in when they were supplied, or
• To reflect any loss or damage caused as a result of your failure to follow our Return Guidelines.

We will not be liable for any fee charged by your bank or financial institution on this refund.

Late Returns

Your items should be sent back to us within 14 days of receiving your order. Returns outside this timeframe may be accepted at our discretion and may only be refunded as a store credit or in exchange for another piece.

Repair Warranty

At Gatto Mancini, we stand behind the quality and craftsmanship of our products.

Gatto Mancini will repair your pieces within one year of purchase at no additional cost to the customer. However, every repair is reviewed on a case-by-case basis. Please contact us as soon as you notice your product being damaged.

Send an email to contact@gattomancini.com providing your name, home address, order number, your phone number, and a description of the damage with a picture of the item.

Please note that Gatto Mancini does not cover the cost of any return shipments, and we are not responsible for your item until it is in our possession. Please follow our Return Guidelines and Instructions below for all information on how to process your return.

We will repair your item free of charge if it is a manufacturing or material defect. Please note that plating wear (including rhodium or ruthenium plating), chipping, or scratching of stones are not considered as manufacturing defects.

We will not be liable for the loss of an item, damage caused by accidents, inappropriate use or wear and tear.

Most damage due to normal wear and tear within the first year of purchase will be fixed with our compliments, though we reserve the right to determine what constitutes normal wear and tear versus user damage.

Repairs typically require 2-6 weeks to complete, depending on the complexity of the repair. All repairs are completed in New York City with expertise and care.

Beyond the warranty date we would be happy to repair your Gatto Mancini jewelry for a charge.

We will only accept repairs for items purchased at www.gattomancini.com. Repairs for items purchased at one of our Retailers must be returned through the original point of purchase and cannot be accepted by Gatto Mancini.